Cancellation and Refund Policy

We offer a 14-day money-back guarantee on our courses, and a refund will be issued if:

• » you have requested it within the 14-day cooling-off period
• » you have not received a Certificate of Achievement or Statement of Participation (whether digital or physical)

The 14-day cooling-off period begins from the day you made the purchase.

Once your access to the paid course run has been removed, you will not be able to access any part of the course, participate in any tests, or receive a digital or printed certificate for the course.

How to request a refund?

To request a refund or cancellation, contact us with your email address and registration number.

When and how we issue refunds?

Upon determining that a cancellation or refund is due to you under these Terms, we will issue such refund or cancellation within 14 days of:

• » our receipt of the cancellation request
• » our confirmation that such refund or cancellation is due to you

The following additional refund terms apply:

• » any rewards will be revoked if a refund is issued on the order for which the reward was offered
• » once a reward is used, you are no longer eligible for a refund on the order for which the reward was offered

If you are entitled to a refund, we will refund you on the original source of payment.